{"id":1401,"date":"2026-03-04T22:43:01","date_gmt":"2026-03-04T22:43:01","guid":{"rendered":"https:\/\/sailongco.com\/faq\/"},"modified":"2026-03-13T19:30:24","modified_gmt":"2026-03-13T19:30:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/sailongco.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ<\/h1><\/div>\n<\/div><\/div>\n\n\n\n
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Frequently Asked Questions<\/font><\/font><\/h2>

Find answers to commonly asked questions about our products and services.<\/p><\/div>\n\n\n

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What is your Minimum Order Quantity (MOQ)?<\/font><\/font><\/strong><\/p><\/div>

Minimum Order Quantities (MOQ) vary by product:
Please inquire for specific details.
If you wish to order small quantities, please contact us.<\/font><\/font><\/p><\/div><\/div>

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What payment methods do you accept?<\/strong><\/p><\/div>

We accept various payment methods, including credit\/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.<\/p><\/div><\/div>

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How long does shipping take?<\/strong><\/p><\/div>

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.<\/p><\/div><\/div>

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Do you offer international shipping?<\/font><\/font><\/strong><\/p><\/div>

Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.<\/p><\/div><\/div>

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How do I place an order?<\/font><\/font><\/font><\/font><\/strong><\/p><\/div>

Once you have selected your products, please send us your files; you will then receive a payment link.<\/font><\/font><\/font><\/font><\/p><\/div><\/div>

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What documents do I need to provide?<\/font><\/font><\/strong><\/p><\/div>

We accept:
Vector files: AI, EPS, PDF, CDR
High-res images: JPG, PNG (300dpi or higher)
If your file needs adjustment, we\u2019ll fix it for free.<\/font><\/font><\/p><\/div><\/div>

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Could you help me with the design?<\/font><\/font><\/strong><\/p><\/div>

Yes. If you have a sketch or idea, we can turn it into a print-ready file. Simple design is free, complex design quoted by time.<\/font><\/font><\/font><\/font><\/p><\/div><\/div>

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What should I do if the product I received is defective?<\/font><\/font><\/font><\/font><\/strong><\/p><\/div>

If the product does not match the approved file or has quality issues, please contact us within 7 days with photos. We will remake or refund.<\/font><\/font><\/font><\/font><\/p><\/div><\/div><\/div>\n\n\n

Still have a question?<\/p>

If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!<\/p><\/div>\n\n\n\n

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Contact Us<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Request a Quote Today<\/h3><\/div>\n\n\n\n
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Reach Us<\/h4><\/div>\n\n\n\n
Location:<\/h6>

Bonded Zone, Huangdao District, Qingdao City, Shandong Province, China<\/p><\/div><\/div><\/div>\n\n\n\n

Email:<\/h6>

info@domain.com<\/p><\/div><\/div><\/div>\n\n\n\n

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First Name<\/div><\/div>\n\n\n\n
Email<\/div><\/div>\n\n\n\n
Name<\/div><\/div>\n\n\n\n
Name<\/div><\/div>\n\n\n\n
Message<\/div>